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Rental Policies
Outdoors Geek rentals are subject to the following terms and conditions. We keep things straight forward and easy for you. Rental gear is also subject to all other terms and conditions.
Start Date
Your start date is the day you need your equipment. We will ship your gear so it arrives the day before your start date. The beauty of this system is that if shipping is delayed by a day for some reason, the equipment will still arrive on your start date. For this reason, we do not accept Saturday or Sunday start dates.
Since you can also pick your equipment up from us directly, you can have some control over your start date. We schedule pickups by appointment so shoot us an email or give us a call. And yes, if you are wondering, you may be able to pick up your gear the afternoon before your start date.
Return Date
This is the day you must either drop your gear off with us or drop it back into UPS. You can drop you gear into UPS at any UPS store or possibly even at your place of business.
Cleanliness is next to Godliness
Don’t forget, all gear must be returned clean (meaning not full of dirt) and dry (meaning dry). If you don’t return gear clean and dry, we will charge you an additional fee. Mold and mildew can do a lot of damage and we don’t want to charge you for it.
Calculating Length of Rental
If your start date is a Friday, and you come back to civilization on a Sunday, we consider that three days. We are also aware this means that you cannot return it to us or put it in UPS until Monday. Don’t worry; according to the Geek’s math, that is still a three day rental. Don’t forget though the rental start dates are never on Saturday or Sunday. If none of this really makes sense, give us a call for a quick course of Geek math.
Don’t be late
We make commitments knowing that you will send your gear back on time….:) If for some reason this doesn’t happen, we will charge you a daily fee equal to the three day rental fee divided by three. This adds up pretty quickly and we don’t want you to be surprised by it. At some point, the total fee could reach the total amount we reserved on your credit card to cover lost and damaged gear. When that happens, we will quit charging you and you can keep the gear.
Damaged Gear
The Outdoors Geek crew has done a lot of camping and backpacking and we know all about normal wear that comes with usage. However, we also know the kind of gear we carry lasts for years and years. With that in mind, rips and tears, stains and missing parts, and dents etc will be charged against your deposit.
Lost or Stolen Gear
When you rent gear, it is your responsibility to get it back to us. If we don’t get it back, we will need to charge you.
Reserving Gear
Please reserve your gear as far in advance as possible. We will run out of some items during busy times and if you cannot pick up from us, it will take 2-5 days to get to most US addresses via UPS.
Cancellation Policy
If you cancel two weeks or more in advance of your rental period, we have a "go in peace" charge. If you cancel less than two weeks in advance, we will charge you in full. Group rentals are more restrictive and may incur larger cancellation fees.