Frequently Asked Questions
You have just landed on one of the most informative pages on our website!
Please browse this page for a list of our most frequently asked questions. If you don't find what you are looking for, feel free to reach out by giving us a call at (303) 699-6944 and anyone from our friendly staff will be happy to help out!
Need help trip planning or checklists? Check out our Geek Advice page.
Q: How does shipping work?
A: When you rent anything from us and select to have it shipped to you, we will include a return label for each box we send to you. All you have to do, is after you're done using the gear, put it back in the box(s) we sent it to you in, slap the return label on it, and drop it off at the nearest UPS store. It's that simple!
Q: How do I calculate my rental dates?
A: If your start date is a Friday, and you come back to civilization on a Sunday, we consider that three days. We are aware this means that you cannot return it to us or put it in UPS until Monday. Don’t worry; according to the Geek’s math, that is still a three-day rental. Please don’t forget though the rental start dates are never on Sunday or Monday. If none of this really makes sense to you, give us a call for a quick course on Geek math.
Q: Do my transit days count toward my rental days?
A: No, your transit time never counts towards your rental dates. If you need a rental from Friday through Sunday and it is a 3 day ship, you only need to pay for a 1-3 day rental. If you need gear from Monday through Friday and it is a 3 day ship, you only need to pay for a 4-7 day rental. You pay for round trip shipping for your rental, but those transit days do not count towards your overall rental days.
Q: How do you guys clean your gear and how often?
A: We pride ourselves in crazy clean gear for all of our rentals. We hand clean every single tent that comes back to us from a rental. We also use an antimicrobial that we spray onto our sleeping bags, and sleeping pads that will render those products sanitary. That is clean enough to eat off of. We also clean every dish, footprint, stove, chair, table, water filter, and everything else we offer for rental gear!
Q: What is my start date for a rental?
A: Your start date is the day you need your equipment. We will ship your gear so it arrives the day before your start date. The beauty of this system is that if shipping is delayed by a day for some reason, the gear will still arrive on your start date. For this reason, we do not accept Sunday and Monday start dates.
Q: What is my return date for a rental?
A: This is the day you must either drop your gear off with us or drop it back into UPS (some orders may require different shipping carriers). You can drop off the gear you have rented at any UPS Store or possibly even at your place of business.
Q: What kind of gear does Outdoors Geek carry?
A: First, we carry what we call “Remarkable Gear”. Top name brands across the board. Others may claim to, but we actually do it. Our rental items include tents, sleeping bags, sleeping pads, backpacks, water filtration, stoves, cooking items, accessories, and more. You actually get to pick the brand and style you need depending on the type of trip you are taking.
Q: How do I know what size backpack is right for me?
A: Measuring for a backpack is actually quite simple. This link will show you exactly how to measure correctly to ensure that your backpack will fit just right!
Q: How far in advance can I place my order?
A: There really is no limit to how far in advance you can place your order. We do suggest to rent as far in advance as possible to make sure you get the rental gear you desire. If we end up not having the gear you want to rent, we have plenty of other options and may be able to substitute some different gear for you.
Q: Do you have any store fronts outside of Denver, CO?
A: As of now our only location is in Denver, CO. We are hoping to expand to another location within the year though so be on the lookout for an Outdoors Geek near you in the future!
Q: Do you offer group discounts?
A: Every camping and backpacking package we provide includes an automatic package discount of about 10% just for ordering a package. Group discounts depend on a number of factors including, but not limited to, group size (we serve some groups of over 1000 campers), location, time of year, special services, etc. Let us know how we can help your group and we will do everything possible to make this your best trip ever. Email us with questions at email@example.com.
Q: Who are you guys?
A: That's a great question, and we are so glad you asked. We love the outdoors and our motto is "Inspiring Love for the Outdoors!" We want our customers to have the best experience so that they will become outdoor enthusiasts just like us.
Q: What is your cancellation policy?
A: After placing a rental order, you will have 48 hours to cancel at no cost whatsoever. After 48 hours, and until 2 weeks prior to your pick-up/ship date, cancellation without Trip Insurance will result in a 10% administrative fee. Cancellation within the 2 weeks prior to ship/pick up date, without Trip Insurance will result in no refund. If Trip Insurance is purchased, you can cancel up to 2 days prior to your ship or pickup date. Group rentals, festival rentals, DIY Glamping rentals, and hunting rentals are more restrictive and incur larger cancellation fees or may be non-refundable.