Rental Policies
Outdoors Geek sales and rentals are subject to the following terms and conditions. We keep things straightforward and easy for you. Rental gear is also subject to the Outdoors Geek, LLC Rental Agreement which is in this document immediately following the Rental Policies.
Make sure to check out our Trip Insurance and Gear Insurance options below. They’re a great tool to ensure you have a wonderful trip and protect yourself from unexpected damages or itinerary changes!
Start Date
Your start date is the day you need your equipment. We will ship your gear so it arrives the day before your start date. The beauty of this system is that if shipping is delayed by a day for some reason, the gear will still arrive on your start date. For this reason, we do not accept Sunday and Monday start dates.
Return Date
This is the day you must either drop your gear off with us or drop it back into UPS (some orders may require different shipping carriers). You can drop off the gear you have rented at any UPS Store or possibly even at your place of business.
Cleanliness is next to Godliness
Don’t forget, all gear must be clean (meaning not full of dirt) and dry (meaning dry). If you don’t return gear clean and dry, we will charge you an additional fee. Mold and mildew can do a lot of damage and we don’t want to charge you for it.
Calculating Length of Rental
If your start date is a Friday, and you come back to civilization on a Sunday, we consider that three days. We are aware this means that you cannot return it to us or put it in UPS until Monday. Don’t worry; according to the Geek’s math, that is still a three-day rental. Please don’t forget though the rental start dates are never on Saturday or Sunday. If none of this really makes sense to you, give us a call for a quick course on Geek math.
Don’t be Late
We make commitments knowing that you will send your gear back on time. If for some reason this doesn’t happen, we will charge you a daily fee equal to the three-day rental fee divided by three. This adds up pretty quickly and we don’t want you to be surprised by it.
Damaged Gear
The Outdoors Geek crew has done a lot of camping and backpacking and we know all about normal wear that comes with usage. However, we also know the kind of gear we carry lasts for years and years. With that in mind, rips, and tears, stains and missing parts, burn holes, and dents, etc. are things we will charge you for. Look for Gear Insurance at checkout to mitigate potential damages!
Lost or Stolen Gear
When you rent, it is your responsibility to get it back toa us. If we don’t get it back, we will need to charge you.
Reserving Gear
Please reserve your gear as far in advance as possible. We will run out of some items during our busy times and if you cannot pick up from us, it takes 2 to 4 days to get to most US addresses via UPS.
Cancellation Policy
After placing a rental order, you will have 48 hours to cancel at no cost whatsoever. After 48 hours, and until 2 weeks prior to your pick-up/ship date, cancellation without Trip Insurance will result in a 10% administrative fee. Cancellation within the 2 weeks prior to ship/pick up date, without Trip Insurance will result in no refund. Group rentals, festival rentals, DIY Glamping rentals, and hunting rentals are more restrictive and incur larger cancellation fees or may be non-refundable
Insurance Options
Gear Insurance
There are two categories of Gear Insurance, Geek Protect, and Geek Protect Plus. The bottom line is Geek Protect Plus costs a little extra, but it doubles your coverage from $250, to $500, and protects against more potential losses. For a detailed breakdown, check out our Insurance Coverage, Terms and Conditions blog.
Trip Insurance
Enjoy unparalleled flexibility with Outdoors Geek Trip Insurance! With Geek Trip Insurance you receive an extended cancellation period, the entirety of your rental refunded, and peace of mind. With Geek Trip Insurance you can cancel your order up to 48 hours prior to your pick-up or ship date, and incur no administrative fees. That means you’ll get the entirety of your rental (minus insurance) back! To access this insurance, just tick the box at checkout. Please keep in mind, Trip Insurance is not applicable to glamping rentals, hunting rentals, or large orders requiring a separate deposit.
